FAQs
We aim to process all orders as quickly as possible, usually within 24 hours, and deliver within 2-3 working days of your order being despatched, to mainland UK and mainland Scotland addresses.
Please allow 3-5 working days after despatch to the Highlands and Islands, Channel Islands, Northern Ireland.
Balance of order will be taken as a backorder and will be delivered separately when available, at no extra cost. We use a range of courier partners to delivery your orders and will advise you prior to delivery with details and a tracking number when available.
Please note: Delivery will be made to the front door of a private address or office, or to the goods inwards of a business. Packaging will not be taken away. Be sure that there is someone to take receipt and sign for delivery when the courier arrives and to check the condition of your delivery. Not in? If there is no one to receive the delivery when the courier calls, then they will leave a note, but take the delivery away. This could cause unforeseeable delay to rebook the delivery.
Please allow 3-5 working days after despatch to the Highlands and Islands, Channel Islands, Northern Ireland.
Balance of order will be taken as a backorder and will be delivered separately when available, at no extra cost. We use a range of courier partners to delivery your orders and will advise you prior to delivery with details and a tracking number when available.
Please note: Delivery will be made to the front door of a private address or office, or to the goods inwards of a business. Packaging will not be taken away. Be sure that there is someone to take receipt and sign for delivery when the courier arrives and to check the condition of your delivery. Not in? If there is no one to receive the delivery when the courier calls, then they will leave a note, but take the delivery away. This could cause unforeseeable delay to rebook the delivery.
Yes, we can arrange delivery directly to you through the world. Typically, deliveries via our courier and logistics partners for EC, Europe take 2-5 working days from collection from our distribution centre. Deliveries to other International destinations would take 4-10 days by airfreight from collection, or by regular sea freight considerably longer.
Please discuss your requirements directly with our Sales Administration team who will obtain the best rates and service provider for you. Please bear in mind that international consignment deliveries
may be subject to local customs, duty and clearance charges.
Simply contact our Customer Care Team (Link here to form to fill in or live Chat) within 14 days of receiving your product(s) and we will assist you with your return. We're sure you will like our desks and products, but if you’ve changed your mind about your purchase, you can return it to us in its original condition and packaging, with proof of purchase, within 14 days of delivery for a full refund (less return or collection costs) after the product has been returned to us.
It is important that in respect of the return of any unwanted item the term ‘original condition’ is taken to mean that you have kept all the original packaging and labels, and that it is undamaged and unused. A product that has been part or fully assembled will be understood ‘de facto’ to have been used and will not be eligible for return or refund. DAMAGES or FAULTS. Our quality team check your desks and accessories to make sure it's up to our high standards before it leaves the factory and again before we dispatch it to you from the warehouse, so damage or faults are rare.
In the unlikely event that your desk or product does not perform as expected through manufacturing or other fault please contact our Customer Care Team (Link here to form to fill in or live Chat) for immediate assistance. We will do our best to solve the problem and /or if required, repair or replace as per warranty conditions. Delivery Inspection - In the growing world of eCommerce and ‘deliveries to your door’ it is very important that you inspect your product upon delivery, as our courier and logistics partners will ask you to sign upon receipt of goods and by signing will take it that the goods have been delivered to you in good condition when you received it. If you’re not happy with the goods when you inspect them, let our delivery partner know there and then at the time and ensure that the person delivering makes a note of that fact on their paperwork/ or electronic signature immediately and in your presence.
Post delivery - if you only realise after the delivery that you're unhappy with the quality, or if we've sent you the wrong item, just contact our Sales Administration Team as soon as possible, and explain the problem together with a couple of photos (showing labels, damage, or other issues), so that or team can fully understand your concerns. Our Sales Administration Team will assess your complaint and tell you how to return the item or arrange to collect the item from you, and either assist in the refund process, arrange for a repair, or order you a replacement.
Cancellations - If you have a change of heart, you can cancel at any time before your item is dispatched/sent to our delivery partners. Simply contact us and we'll cancel your order and give you a full refund. Cancellations made after the dispatch of your item(s) will need to be made at the time of delivery, via a refusal of delivery or within 14 days of delivery by contacting us.
Once you have notified us of your unwanted item, we will arrange for collection of the item by our courier, who will advise you of a proposed collection date shortly after. You will receive a full refund (less return or collection costs ) once the product has been returned to us.
It is important that in respect of the return of any unwanted item the term ‘original condition’ is taken to mean that you have kept all the original packaging and labels, and that it is undamaged and unused. A product that has been part or fully assembled will be understood ‘de facto’ to have been used and will not be eligible for return or refund. DAMAGES or FAULTS. Our quality team check your desks and accessories to make sure it's up to our high standards before it leaves the factory and again before we dispatch it to you from the warehouse, so damage or faults are rare.
In the unlikely event that your desk or product does not perform as expected through manufacturing or other fault please contact our Customer Care Team (Link here to form to fill in or live Chat) for immediate assistance. We will do our best to solve the problem and /or if required, repair or replace as per warranty conditions. Delivery Inspection - In the growing world of eCommerce and ‘deliveries to your door’ it is very important that you inspect your product upon delivery, as our courier and logistics partners will ask you to sign upon receipt of goods and by signing will take it that the goods have been delivered to you in good condition when you received it. If you’re not happy with the goods when you inspect them, let our delivery partner know there and then at the time and ensure that the person delivering makes a note of that fact on their paperwork/ or electronic signature immediately and in your presence.
Post delivery - if you only realise after the delivery that you're unhappy with the quality, or if we've sent you the wrong item, just contact our Sales Administration Team as soon as possible, and explain the problem together with a couple of photos (showing labels, damage, or other issues), so that or team can fully understand your concerns. Our Sales Administration Team will assess your complaint and tell you how to return the item or arrange to collect the item from you, and either assist in the refund process, arrange for a repair, or order you a replacement.
Cancellations - If you have a change of heart, you can cancel at any time before your item is dispatched/sent to our delivery partners. Simply contact us and we'll cancel your order and give you a full refund. Cancellations made after the dispatch of your item(s) will need to be made at the time of delivery, via a refusal of delivery or within 14 days of delivery by contacting us.
Once you have notified us of your unwanted item, we will arrange for collection of the item by our courier, who will advise you of a proposed collection date shortly after. You will receive a full refund (less return or collection costs ) once the product has been returned to us.
We will process your refund within 3 days, however please be aware that if you have paid by Credit or Debit card the processing time from most of the major Banks and providers could take a standard 7 -10 days or more to process a funds back to you. Refunds from payments through PayPal could take up to 30 days to reach you.
- Dust regularly. Carefully remove any loose surface deposits with a slightly damp (not wet) sponge.
- Use a soft brush (non-abrasive) to remove dust or other deposits.
- For more stubborn spills soak a cloth in a mild solution of soapy (pH neutral) water, wring until damp (not wet), and wipe the surface carefully. Then wipe with a fresh (not soapy) damp cloth to ensure all soap residues are removed. Dry with a soft cloth (microfibre cloths are ideal).
- DO NOT use scouring agents, solvents, spray polishes/cleaners or waxes. These may damage the finish or result in an undesirable sheen or sticky build-up which is then difficult to remove.
- DO NOT allow ingress of water into the moving or electrical parts.
- Use a soft brush (non-abrasive) to remove dust or other deposits.
- For more stubborn spills soak a cloth in a mild solution of soapy (pH neutral) water, wring until damp (not wet), and wipe the surface carefully. Then wipe with a fresh (not soapy) damp cloth to ensure all soap residues are removed. Dry with a soft cloth (microfibre cloths are ideal).
- DO NOT use scouring agents, solvents, spray polishes/cleaners or waxes. These may damage the finish or result in an undesirable sheen or sticky build-up which is then difficult to remove.
- DO NOT allow ingress of water into the moving or electrical parts.
- Dust Regularly
- Wipe with a damp cloth (not wet) and then polish with a soft dry cloth - microfibre cloths are best.
- On veneer and wood-effect MFC, polish in the direction of the grain.
- Use mouse mats to prevent scratching and premature wear to work surfaces.
- We recommend using coasters when placing drinks or hot cups/mugs on the surfaces. Powerful chemicals used in dishwashers can soak into the unglazed and porous bases of crockery which can damage or mark the surfaces.
- DO NOT use scouring agents, solvents, spray polishes/cleaners or waxes. These may damage the finish or result in an undesirable sheen or sticky build-up which is then difficult to remove.
- Wipe with a damp cloth (not wet) and then polish with a soft dry cloth - microfibre cloths are best.
- On veneer and wood-effect MFC, polish in the direction of the grain.
- Use mouse mats to prevent scratching and premature wear to work surfaces.
- We recommend using coasters when placing drinks or hot cups/mugs on the surfaces. Powerful chemicals used in dishwashers can soak into the unglazed and porous bases of crockery which can damage or mark the surfaces.
- DO NOT use scouring agents, solvents, spray polishes/cleaners or waxes. These may damage the finish or result in an undesirable sheen or sticky build-up which is then difficult to remove.
